支援及常見問題 Support & FAQ
有問題可以先睇下面 FAQ，或者直接搵我哋。 Please refer to the FAQ below or contact us directly.
High Card 而家有邊啲主要功能？ What are the main High Card features today?
High Card 幫你由埋單前一路跟到簽賬之後：比較現金回贈同里數、計埋外幣收費、記錄交易、追蹤優惠進度同相關交易、規劃每張卡簽幾多。卡數月曆可以安排找卡數、cut卡、年費同重新申請日程；仲有商戶捷徑、下一張卡推薦同分章教學。你可以用訪客模式開始，再用 Apple 或 Google 登入同步資料。
High Card covers the full spending routine: compare cashback and miles after fees, record purchases, review offer progress and related transactions, and plan spending across your cards. The calendar helps manage payments, cancellations, annual fees and reapplication dates. Merchant shortcuts, next-card recommendations and learning chapters are also available. Start as a guest and sign in with Apple or Google when you need to sync.
App 支援邊啲信用卡？ Which credit cards are supported?
High Card 收錄多間香港銀行嘅信用卡，涵蓋餐飲、網購、海外簽賬、交通、繳費同電子錢包等消費場景。我哋會持續加卡同更新條款；最新收錄數目可以喺首頁睇，實際可比較嘅卡同適用優惠以 App 內資料為準。
High Card covers cards from multiple Hong Kong issuers and spending scenarios including dining, online shopping, overseas purchases, transport, bill payments and e-wallets. We keep adding cards and updating terms. See the homepage for catalog counts, and check the app for available cards and applicable offers.
外幣簽賬點計回贈？ How is foreign currency rebate calculated?
HighCard 會用參考匯率將外幣換算成港幣，再扣除每張卡可能收取嘅外幣交易收費同跨境港幣交易收費，幫你估算實際淨回贈。注意：實際入帳金額同回贈仍然以發卡銀行月結單為準。
HighCard uses reference rates to convert foreign currency into HKD, then accounts for possible foreign-currency transaction fees and non-local merchant fees to estimate the net rebate. The final settled amount and rebate are subject to your issuer's statement.
點樣刪除我嘅帳號？ How do I delete my account?
請去 App 入面嘅「設定」，點選「刪除帳號」。提交請求後，你嘅帳號會進入 7 天待刪除期。期間重新登入會自動取消刪除請求。7 天後，你嘅帳號同所有相關資料會被永久刪除。
Go to "Settings" in the app and tap "Delete Account". After submitting the request, your account enters a 7-day pending deletion period. Signing in again within this period automatically cancels the request. After 7 days, your account and all associated data will be permanently deleted.
App 顯示嘅回贈資料係咪保證準確？ Is the rebate information guaranteed to be accurate?
HighCard 嘅所有資訊（包括信用卡回贈計算結果）都係根據公開資料整理，只供參考，唔構成財務建議。實際回贈以銀行條款為準。請自行閱讀有關條款細則，或者向相關金融機構查詢。
All information in HighCard (including rebate calculations) is compiled from publicly available data for reference only and does not constitute financial advice. Actual rebates are subject to the terms of the respective banks. Please read the relevant terms and conditions or consult the financial institutions directly.
點樣提交意見或報告問題？ How do I submit feedback or report a problem?
你可以喺 App 入面「設定」頁嘅意見回饋功能提交文字同截圖，或者用下面嘅聯絡表單發電郵去 support@highcardhk.com。
You can submit text and screenshots through the feedback feature in the app's "Settings" page, or use the contact form below to email support@highcardhk.com.
我嘅資料儲存喺邊度？ Where is my data stored?
你嘅資料儲存喺 Google Firebase 基礎設施（Cloud Firestore），伺服器位於 Google Cloud Platform。我哋唔會向第三方出售你嘅個人資料。詳情請睇我哋嘅私隱政策。
Your data is stored on Google Firebase infrastructure (Cloud Firestore) on Google Cloud Platform. We do not sell your personal data to third parties. See our Privacy Policy for details.
聯絡我哋 Contact Us
填下面張表，我哋會盡快回覆。 Fill out the form below and we'll get back to you.
或直接電郵至 Or email us directly at support@highcardhk.com
↗ 前往 App Store 下載 HighCard ↗ Download HighCard on the App Store